Disaster Recovery as a Service (DRaaS) Millions of organizations around the world experience man made or natural disasters. These can be anything from a horrible earthquake that destroys an office building to a malicious cyber attack that destroys your precious data. If an organization has been around enough, they have surely experienced some form of major interruption. How do they bounce back from them? What about that data they lost? Well, most of them have a failsafe in place called Disaster Recovery as a Service (DRaaS). […]
When most people think of Information Technology (IT), they generally think of software and software development. The initial assumption is that IT teams are composed of people who know how to write code, develop websites, and conduct quality tests. This is all true, however software also needs something to run on – hardware. The IT Infrastructure is the full system of hardware that allows software to run and people to communicate both within a business, and externally. […]
When you arrive at an office or building for a meeting, appointment, or to visit a friend or family member, you usually speak with a front desk person. Depending on the nature of the business you are visiting, you may need to receive a badge or simply wait for someone to come get you from the reception area. […]
Unless you lived completely off the grid for the past 2 years, you have undoubtedly heard the term 5G. Many of us have been watching commercials from the large cell service providers promising us 5G coverage nationwide. Has 5G been rolled out nationwide? To answer that question, we must first dive into what it is and how it works. […]
Our 2020 first quarter tech spotlight is Donald (Don) Tinsley! He has been an amazing field technician for Matrix-NDI for almost 11 years now. We are excited to share some fun facts about him and are so grateful to have such a great technician on our team. […]
Video Surveillance as a Service (VSaaS) is a hosted, cloud-based video surveillance system. This includes video recording, storage, remote viewing, cyber security, management alerts and more. The service is generally very easy to install, requires minimal upkeep, and helps secure your data so you know your business is safe. One of our favorite partners, Genetec Inc. offers a best-of-breed VSaaS option called Genetec Stratocast. VSaaS allows you to access recorded video from your laptop, tablet or even your smartphone. […]
Cloud Networking is a type of infrastructure where all of your resources and network capabilities are available through a third-party service provider. The third-party service provider hosts resources like routers, firewalls, bandwidth, and network management software on a cloud platform for you. VMware, Inc. defines cloud networking as “a software-defined computer network that is within a cloud computing infrastructure. Internal and external computing resources and users can use the network to connect and communicate with each other.” […]
What is a contact center? Simply put, a contact center is who your customers reach out to when they need to speak with a customer service representative. Whether they have a question about the product or service they purchased from you, a complaint, or positive feedback, they communicate it by reaching out to the contact center. […]
Communication is a simple concept, right? You have a phone, you dial a number and boom, you’re talking to another person. Or at least that’s all you care to know about it. Sales people call you with many different options, speaking in acronyms that make your brain instantly tune out. What if you were to […]
This month Matrix-NDI is a sponsor for the 1st annual “Flippin’ 5k” for the Team Brax 1 Fund (TB1F). The 5k will be on Nov. 16, 2019 at the Elm Creek Preserve in Maple Grove, MN. Check in will begin at 7:30am at the Twin City Twisters Gymnastics center in Champlin, MN, and the family […]
