Top 5 Reasons to Implement Cloud-Based Surveillance

Video Surveillance as a Service (VSaaS) is a hosted, cloud-based video surveillance system. This includes video recording, storage, remote viewing, cyber security, management alerts and more. The service is generally very easy to install, requires minimal upkeep, and helps secure your data so you know your business is safe. One of our favorite partners, Genetec Inc. offers a best-of-breed VSaaS option called Genetec Stratocast. VSaaS allows you to access recorded video from your laptop, tablet or even your smartphone. […]

What is Cloud Networking?

Cloud Networking is a type of infrastructure where all of your resources and network capabilities are available through a third-party service provider. The third-party service provider hosts resources like routers, firewalls, bandwidth, and network management software on a cloud platform for you. VMware, Inc. defines cloud networking as “a software-defined computer network that is within a cloud computing infrastructure. Internal and external computing resources and users can use the network to connect and communicate with each other.” […]

Contact Center as a Service (aka CCaaS)

  What is a contact center? Simply put, a contact center is who your customers reach out to when they need to speak with a customer service representative. Whether they have a question about the product or service they purchased from you, a complaint, or positive feedback, they communicate it by reaching out to the contact center.  […]

The Breakdown of Cloud Communication and UCaaS

Communication is a simple concept, right? You have a phone, you dial a number and boom, you’re talking to another person. Or at least that’s all you care to know about it. Sales people call you with many different options, speaking in acronyms that make your brain instantly tune out. What if you were to […]

Cloud-Based Communication Platforms in Healthcare

What does the term “cloud” mean to you? Does it refer to the place where your photos are stored, or perhaps your music library? What about in terms of a healthcare communication network? […]