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Cloud-Based Communication

Contact Center as a Service (aka CCaaS)

Simply put, a contact center is who your customers reach out to when they need to speak with a customer service representative.

Cloud

What is Cloud Networking?

Cloud Networking is a type of infrastructure where all of your resources and network capabilities are available through a third-party service provider

Cloud-Based Communication

The Breakdown of Cloud Communication and UCaaS

We are all tired of acronyms and buzzwords, so here is a simple breakdown of cloud communications and UCaaS. What is it? Why do I need it? It's...