Voice
Applications

We know communication is the key to any business. You need to be able to reach people not only in the office next to you, but around the world. Matrix-NDI offers customizable voice applications that keep your business connected and save you money, without having to deal with the large phone manufacturers.

IT Solutions and Services from Matrix NDI in Plymouth, MN

Public Cloud:

Matrix-NDI Hosted Voice:

Matrix-NDI Hosted Voice is our UCaaS solution providing the business telephony, messaging and mobility your users need.  We provide easy-to-use administration tools for users and devices anywhere, anytime. With the white glove approach, Matrix-NDI takes care of everything.  We provide a reliable, up-to-date system that is ideal for business who want all the latest features and options without having to manage on-site hardware.  During the implementation process, we provide a solution discovery to uncover applications currently in use or those that may enhance your business or provide end user productivity gains.  Upon installation, maintenance along with moves, additions and changes will be handled by Matrix-NDI’s personnel. Matrix-NDI makes supporting multiple offices easy by eliminating the need to manage maintenance and service contracts.

IT Solutions and Services from Matrix NDI in Plymouth, MN
 

Costs:

Matrix-NDI provides an all-inclusive package for your organization that includes a low, upfront cost and a monthly fee per user.

Scalability:

Our Matrix-NDI Hosted Voice is compatible to organizations of all sizes.   Purchased or leased IP phones are part of an existing service plan and can be integrated into the new phone system quickly and easily.

Managed Services:

There is no need for a managed services contract as all expenses are conveniently included in your monthly price.

Third Party:

For the more advanced and global projects. Matrix-NDI has partnered with industry leading-companies Ring Central, 8×8, Masergy,and many more, to bring you the very best in all Hosted Voice solutions.

Contact Center:
Matrix-NDI Hosted Voice provides a CCaaS for customers with voice centric call center routing requirements including reporting for typical key performance Indicators (KPIs), basic recording needs and agent monitoring requirements.  Through our vast partnerships with best-of-breed providers, we also provide fully comprehensive omni-channel customer routing for voice, email, fax and chat along with robust integrations to top CRM software packages and advanced reporting analytics and reporting.

On-Premise Private Cloud:

Matrix-NDI On-Premise Solution:

A premise based Voice solution, is a voice server or software loaded on the customer Virtual Server Stack.  Physical phones are stationed throughout your location with the capability to route through a traditional phone company, as well as over the internet.

Costs:

Matrix-NDI provides an all-inclusive package for your organization that includes the option of buying or leasing phones.

Scalability:

The on-premise Voice solution can be scaled from small to large, and can be installed in any environment, including VMware.  This type of solution accommodates growth and adds the possibility of added features.

Managed Services:

Professional service agreements can cover emergency services as well as reduce any unbudgeted costs.   These agreements can also include professional services work, such as any necessary moves, adds, changes, or designs.

IT Solutions and Services from Matrix NDI in Plymouth, MN

“A sincere thanks to Matrix-NDI and John for your help these past two years.  Our ENTIRE office is working from home because of your assistance in modernizing our phone and computer platforms.  Two years ago this would not have been remotely possible.

This is truly incredible and I want you to know just how much we appreciate what you have done.  You are the reason we are able to keep our staff safe, continuing patient care, and keeping us connected.   THANK YOU.

Thank you for your help at this difficult time!"

- Anita, Specialists in General Surgery

Specialists in General Surgery

“Kraus-Anderson and Matrix Communications have been working together for well over 10 years. We started out purchasing an NEC phone system and quickly learned the breadth of their capabilities and the quality of their staff. Matrix now guides us through network design, new office buildouts, carrier selection, system upgrades, and emerging technology evaluations.

We have always been impressed with the Matrix team’s dedication to our success. Our primary job is to build and manage exceptional buildings, however in essence Kraus-Anderson is in the communication, information, and risk management business. We need nearly 100% systems uptime to ensure constant information flow among our project teams, owners, subcontractors, and tenants. Clearly, Matrix appreciates the challenges we face from compressed timelines, tight budgets, and the need for flawless execution. The professionals at Matrix consistently deliver with expertise, enthusiasm, and integrity.”

Kraus-Anderson - Matrix NDI

“Matrix Communications, Inc. has been a partner with Richfield Schools for several years supporting our voice messaging platform Recently Richfield Schools went out to competitive bid for a new IP Telephony platform, data switching network and wireless network. We selected Matrix for all three of these strategic platforms. Matrix demonstrated a history of successful integration of the setechnologies and employs a tenured project team. Even though there was a very aggressive timeline for deployment, the Matrix Team exceeded our expectations and delivered on all of their commitments. We look forward to many more years of partnership with Matrix.”

Richfield Public Schools - Matrix NDI

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

St. Paul Public Housing Agency - Matrix NDI

“Customer since 2012 Matrix Communications, Inc. has been a strategic partner of ISD #197 the past several years. We turn to Matrix to design, deploy and support our voice, wired and wireless networks. We were looking for one partner who could deliver on all of our IP Telephony, data networking and wireless needs. Matrix brings a long-term history of integrating, supporting and designing these technologies. Their tenured sales and operations team exceeded our expectations and delivered on aggressive timeframes. We look forward to continuing our partnership with Matrix for years to come.

West St. Paul, Mendota Heights, Eagan Area Schools - Matrix NDI

“Customer since 1991 Northland Group has enjoyed a true partnership with Matrix Communication for over 20 years. Matrix has helped our company by keeping us informed and up-do-date in our telecommunications and networking in an ever changing environment. The Matrix team has helped us over the years with planning, negotiating service, implementation, education, upgrading network problem solving and truly helping us grow our call center business. Matrix Communications has remained consistent on their fast, responsive and friendly service. Than you Matrix, for always staying on top.”

Northland Group - Matrix NDI

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association - Matrix NDI