Network Connections

Creating powerful network connections

Matrix-NDI unlocks your business's full potential with comprehensive network connections. Turn to us for advice on ISP, SD-WAN, MPLS, VoIP, SaaS, UCaaS, CCaaS, and DRaaS. We will design and implement the perfect solution for your organization.

Putting your IT infrastructure to work

Network connections are the tools of a modern workplace. They cover the platforms you work in, the ways you communicate, protocols for moving files, and other mission-essential tasks. Matrix-NDI dives into your operations to advise on selections that optimize your operations.

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Fast and efficient data transfers

Matrix-NDI uses Multiprotocol Label Switching (MPLS) to improve network speed and quality of service by prioritizing critical data/traffic. The protocol uses label switching, label distribution, forward equivalence class, and label stacking. MPLS carries all kinds of traffic, including IP, Ethernet, ATM, and frame relay.

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A virtual network for real-world optimization

Matrix-NDI creates a software-defined wide area network (SD-WAN) featuring a virtual architecture that separates the control plane (network management) from the data plane (data traffic). Ultimately, we create centralized management and connection flexibility, improving traffic while reducing costs. Security features such as firewalls and encryption are commonly part of your SD-WAN parameters.

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Going beyond the limitations of phones

Voice over Internet Protocol (VoIP) uses your business's internet service connection instead of traditional phone lines for voice and video communications. Matrix-NDI ensures your VoIP choice delivers an affordable and flexible communication platform that's usable by many kinds of devices, is scalable, and is feature-rich with voice mail, call forwarding, caller ID, and more.

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Making essential software accessible

Software as a Service (SaaS) provides the software your company needs as a subscription and is served over the Internet to each device rather than being installed. Matrix-NDI helps you use SaaS to ensure applications are accessible anywhere you have an internet connection. Being web-based makes your software more affordable, faster to deploy, easier to update, and simpler to support.

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The communications for modern business

Matrix-NDI suggests a Unified Communications as a Service (UCaaS) for organizations wanting a more robust version of VoIP. It features a cloud-based delivery model for voice, video, chat, and team collaboration. UCaaS has the added advantage of linking into customer relationship management (CRM) systems, email platforms, and enterprise resource planning (ERP) systems.

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Putting your contact center in the cloud

Contact Center as a Service (CCaaS) is a cloud-based software for contact center operations. Matrix-NDI helps you take your software off-premises to widen accessibility for remote employees, lower technology costs, and accelerate scalability. Most CCaaS options include multichannel communications, automatic call distribution, interactive voice responses, CRM integrations, and deep compliance/security protocols, along with comprehensive reporting.

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Rapidly recover your business operations

Matrix-NDI strongly suggests choosing a Disaster Recovery as a Service (DRaaS) option. It is a cloud-based solution for recovering a business’s data, applications, and systems after an outage, human error, or cyberattack. DRaaS creates a rolling archive that enables rapid restoration via failover or failback procedures. By meeting predetermined recovery time objectives (RTO), DRaaS minimizes losses caused by downtime.

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Network Connections Benefits

Expert advice for tough decisions

Without an IT and networking engineering background, it can be nearly impossible to discern what’s different and which network connection choices are right. Matrix-NDI has the knowledge and understanding to protect your budgets and ensure you make the right calls.

Brand agnostic

At Matrix-NDI, being agnostic means we integrate and support various systems and technologies without being tied to any single vendor. This flexibility allows us to tailor solutions that best meet our clients' needs.

Deep knowledge

Matrix-NDI knows and works with the top competing options for network connections. We understand the strengths and weaknesses of various business applications and help you make the best choice.

Technology broadview

In IT, seeing the big picture is crucial. Matrix-NDI helps you identify the right solution in each category and your larger IT infrastructure, avoiding redundancies or conflicts.

Matrix-NDI is playing a critical role in the transition of our PBX-based phone equipment to hosted voice.

Ann P.

Director of Networking and Telecom in Senior Living and Care