National
Deployments

Matrix-NDI will help design, install and maintain your project no matter the size.

IT Solutions and Services from Matrix NDI in Plymouth, MN

Our National Operations Center is located in Plymouth, Minnesota. We will work with you to design, install and maintain your project. Our goal is to always complete your project on time and within budget. Our experienced staff has knowledge in meeting the needs of clients who require large scale rollouts with aggressive timeframes while adhering to a defined budget and customer specifications.

IT Solutions and Services from Matrix NDI in Plymouth, MN
 

  • Consistent Delivery Nationwide
  • Daily and Weekly meetings and status reporting
  • Single Point of Contact
    • NDI assigns a single project manager who will manage and coordinate your project from beginning to end.
  • Site Surveys and Evaluations
  • Quality and Issue Management
    • NDI employs technicians that are trained to recognize and resolve issues that arise to make certain that your project is done on time, and without incident.
    • NDI certifies and trains our staff so you can be assured our work will be complete, to specifications and adheres to industry best practices.

Project Deployment

NDI is in constant contact with our field workforce, monitoring and interacting with them throughout the installation or maintenance process. If issues arise at a job site, we will immediately document them and resolve the situation, as well as inform you of the situation immediately. NDI provides easy-to-understand daily updates that incorporate detailed information about the status of each project.

Development of Customer Standards

Having proven standards and meeting the required specifications of today’s technology needs are essential to achieving our customer’s business goals.  We leverage our experience to assist our customers in defining and implementing corporate standards and monitoring compliance.

  • Wiring specifications and standards
  • Closet Layout
  • Faceplate Configuration
  • Brand and Manufacturer Selection
  • Warranty

Installation and Service

Rest assured with our highly trained personnel, focus on customer service, and years of experience.  Your installation and daily service requests will be handled promptly, with a high degree of professionalism.

  • Moves, Adds and Changes (MACS) services
  • Manufacturer certified technicians and installers
  • NDI/OSHA safety trained
  • Responsiveness to critical and time-sensitive requests

IT Solutions and Services from Matrix NDI in Plymouth, MN

“Kraus-Anderson and Matrix Communications have been working together for well over 10 years. We started out purchasing an NEC phone system and quickly learned the breadth of their capabilities and the quality of their staff. Matrix now guides us through network design, new office buildouts, carrier selection, system upgrades, and emerging technology evaluations.

We have always been impressed with the Matrix team’s dedication to our success. Our primary job is to build and manage exceptional buildings, however in essence Kraus-Anderson is in the communication, information, and risk management business. We need nearly 100% systems uptime to ensure constant information flow among our project teams, owners, subcontractors, and tenants. Clearly, Matrix appreciates the challenges we face from compressed timelines, tight budgets, and the need for flawless execution. The professionals at Matrix consistently deliver with expertise, enthusiasm, and integrity.”

Kraus-Anderson - Matrix NDI

“Matrix Communications, Inc. has been a partner with Richfield Schools for several years supporting our voice messaging platform Recently Richfield Schools went out to competitive bid for a new IP Telephony platform, data switching network and wireless network. We selected Matrix for all three of these strategic platforms. Matrix demonstrated a history of successful integration of the setechnologies and employs a tenured project team. Even though there was a very aggressive timeline for deployment, the Matrix Team exceeded our expectations and delivered on all of their commitments. We look forward to many more years of partnership with Matrix.”

Richfield Public Schools - Matrix NDI

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

St. Paul Public Housing Agency - Matrix NDI

“Customer since 2012 Matrix Communications, Inc. has been a strategic partner of ISD #197 the past several years. We turn to Matrix to design, deploy and support our voice, wired and wireless networks. We were looking for one partner who could deliver on all of our IP Telephony, data networking and wireless needs. Matrix brings a long-term history of integrating, supporting and designing these technologies. Their tenured sales and operations team exceeded our expectations and delivered on aggressive timeframes. We look forward to continuing our partnership with Matrix for years to come.

West St. Paul, Mendota Heights, Eagan Area Schools - Matrix NDI

“Customer since 1991 Northland Group has enjoyed a true partnership with Matrix Communication for over 20 years. Matrix has helped our company by keeping us informed and up-do-date in our telecommunications and networking in an ever changing environment. The Matrix team has helped us over the years with planning, negotiating service, implementation, education, upgrading network problem solving and truly helping us grow our call center business. Matrix Communications has remained consistent on their fast, responsive and friendly service. Than you Matrix, for always staying on top.”

Northland Group - Matrix NDI

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association - Matrix NDI