Managed IT
Services

Your IT infrastructure is responsible for moving the data that sustains your business.

IT Solutions and Services from Matrix NDI in Plymouth, MN

IT Services

Application delays frustrate your employees. Worse, your employees may struggle to do their jobs because of these delays. With Managed IT Services, Matrix-NDI will optimize and maintain your network and bandwidth. This ensures the most efficient and effective use of your resources. Plus, your employees will love it! As an IT provider based out of Minneapolis, our team can be on-site to solve immediate issues, while also offering unlimited remote support. With our help, you can focus on your business while we focus on your IT.

Our IT Management Services are a great fit with our Infrastructure Support services. Keep your IT and voice services under one roof!

IT Solutions and Services from Matrix NDI in Plymouth, MN
 

Remote Monitoring  

  • PacketTrap – ping up/down status, bandwidth, CPU and memory reports, high utilization threshold alerting, remote device access, etc.  Customer has access to all monitoring and reporting tools and can customize the interface to display specific information.

Hardware Sparing – Replacement

  • Leverages limited lifetime manufacturer warranty.
  • Returns customer to operational state after a device failure. When possible, we will use a replacement unit from our spare device pool, replace and reconfigure the unit to get the customer back up and working.
  • Matrix-NDI technicians will provide support on affected device under coverage, mitigate the hardware failure, open a support case with manufacturer, create the RMA and coordinate the shipping, reconfiguration of the device, and installation of the new unit at the customer site according to their approved maintenance window
  • We take responsibility to package and ship the failed unit back to the manufacturer.

Remote subject matter expert

  • We will assist with customer questions in regards to network outage, slowness, basic configuration questions (20 min. or less), basic Tier 1 support for the customer on devices under coverage.

Configuration changes, adds, moves, upgrades, etc.

IT Solutions and Services from Matrix NDI in Plymouth, MN

“A sincere thanks to Matrix-NDI and John for your help these past two years.  Our ENTIRE office is working from home because of your assistance in modernizing our phone and computer platforms.  Two years ago this would not have been remotely possible.

This is truly incredible and I want you to know just how much we appreciate what you have done.  You are the reason we are able to keep our staff safe, continuing patient care, and keeping us connected.   THANK YOU.

Thank you for your help at this difficult time!"

- Anita, Specialists in General Surgery

Specialists in General Surgery

“Kraus-Anderson and Matrix Communications have been working together for well over 10 years. We started out purchasing an NEC phone system and quickly learned the breadth of their capabilities and the quality of their staff. Matrix now guides us through network design, new office buildouts, carrier selection, system upgrades, and emerging technology evaluations.

We have always been impressed with the Matrix team’s dedication to our success. Our primary job is to build and manage exceptional buildings, however in essence Kraus-Anderson is in the communication, information, and risk management business. We need nearly 100% systems uptime to ensure constant information flow among our project teams, owners, subcontractors, and tenants. Clearly, Matrix appreciates the challenges we face from compressed timelines, tight budgets, and the need for flawless execution. The professionals at Matrix consistently deliver with expertise, enthusiasm, and integrity.”

Kraus-Anderson - Matrix NDI

“Matrix Communications, Inc. has been a partner with Richfield Schools for several years supporting our voice messaging platform Recently Richfield Schools went out to competitive bid for a new IP Telephony platform, data switching network and wireless network. We selected Matrix for all three of these strategic platforms. Matrix demonstrated a history of successful integration of the setechnologies and employs a tenured project team. Even though there was a very aggressive timeline for deployment, the Matrix Team exceeded our expectations and delivered on all of their commitments. We look forward to many more years of partnership with Matrix.”

Richfield Public Schools - Matrix NDI

“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”

St. Paul Public Housing Agency - Matrix NDI

“Customer since 2012 Matrix Communications, Inc. has been a strategic partner of ISD #197 the past several years. We turn to Matrix to design, deploy and support our voice, wired and wireless networks. We were looking for one partner who could deliver on all of our IP Telephony, data networking and wireless needs. Matrix brings a long-term history of integrating, supporting and designing these technologies. Their tenured sales and operations team exceeded our expectations and delivered on aggressive timeframes. We look forward to continuing our partnership with Matrix for years to come.

West St. Paul, Mendota Heights, Eagan Area Schools - Matrix NDI

“Customer since 1991 Northland Group has enjoyed a true partnership with Matrix Communication for over 20 years. Matrix has helped our company by keeping us informed and up-do-date in our telecommunications and networking in an ever changing environment. The Matrix team has helped us over the years with planning, negotiating service, implementation, education, upgrading network problem solving and truly helping us grow our call center business. Matrix Communications has remained consistent on their fast, responsive and friendly service. Than you Matrix, for always staying on top.”

Northland Group - Matrix NDI

“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”

The Lutheran Homes Association - Matrix NDI