Every successful project begins with an examination of critical needs and objectives. Matrix-NDI understands the importance of meeting with you to discover your application technology requirements to engineer the best solution to fit your business. We conduct a complete assessment of your current environment and ask the right questions to have a clear understanding of where you would like the technology investment to take you. Our engineers possess the skills to create customized solutions for Voice Applications, IT Services, Facial Recognition, and Cloud Services. We combine and implement our expertise in these areas to create a complete communication solution.
Matrix-NDI Engineers, Technicians, Project Managers, and Sales personnel will all be involved to ensure a successful project development and installation. Our team will assist in planning the installation of any solution such as floor plans, drafting implementation plans, collecting carrier bills and much more.
Physical Installation Phase:
An efficient, physical installation, no matter how large the project, is very important to Matrix-NDI. During this phase, our solution is implemented into your environment by our technical experts, who on average have a tenure of 14 years experience in this industry.
Training and Support:
After the solution is installed, Matrix-NDI personnel provide detailed, hands-on “first day” support activities. The Matrix-NDI team is available to field questions that come in from end users, provide additional training and finish installing miscellaneous items that could not be pre-installed. Our certified technicians will be there with your team, fully supporting the solution implementation and tending to the additional items that arise. Matrix-NDI values long term partnerships with our customers. Our full-service hand-off from installation to our support teams, eases the transition and sets our customers up for long term success.
“Kraus-Anderson and Matrix Communications have been working together for well over 10 years. We started out purchasing an NEC phone system and quickly learned the breadth of their capabilities and the quality of their staff. Matrix now guides us through network design, new office buildouts, carrier selection, system upgrades, and emerging technology evaluations.
We have always been impressed with the Matrix team’s dedication to our success. Our primary job is to build and manage exceptional buildings, however in essence Kraus-Anderson is in the communication, information, and risk management business. We need nearly 100% systems uptime to ensure constant information flow among our project teams, owners, subcontractors, and tenants. Clearly, Matrix appreciates the challenges we face from compressed timelines, tight budgets, and the need for flawless execution. The professionals at Matrix consistently deliver with expertise, enthusiasm, and integrity.”
“Matrix Communications, Inc. has been a partner with Richfield Schools for several years supporting our voice messaging platform Recently Richfield Schools went out to competitive bid for a new IP Telephony platform, data switching network and wireless network. We selected Matrix for all three of these strategic platforms. Matrix demonstrated a history of successful integration of the setechnologies and employs a tenured project team. Even though there was a very aggressive timeline for deployment, the Matrix Team exceeded our expectations and delivered on all of their commitments. We look forward to many more years of partnership with Matrix.”
“Matrix Communications has provided solutions and services for our organization since 1999. From front-line engineering and account management to behind-the-scenes technical expertise and support; we appreciate and have a high regard for the entire Matrix account team.Matrix has an in-depth knowledge of our environment, and understanding of how we do business; which only heightens the level of service they provide. We appreciate how Matrix prioritizes all customers’ needs, customizes programs for us and always stands behind their promise to deliver.”
“Customer since 2012 Matrix Communications, Inc. has been a strategic partner of ISD #197 the past several years. We turn to Matrix to design, deploy and support our voice, wired and wireless networks. We were looking for one partner who could deliver on all of our IP Telephony, data networking and wireless needs. Matrix brings a long-term history of integrating, supporting and designing these technologies. Their tenured sales and operations team exceeded our expectations and delivered on aggressive timeframes. We look forward to continuing our partnership with Matrix for years to come.
“Customer since 1991 Northland Group has enjoyed a true partnership with Matrix Communication for over 20 years. Matrix has helped our company by keeping us informed and up-do-date in our telecommunications and networking in an ever changing environment. The Matrix team has helped us over the years with planning, negotiating service, implementation, education, upgrading network problem solving and truly helping us grow our call center business. Matrix Communications has remained consistent on their fast, responsive and friendly service. Than you Matrix, for always staying on top.”
“Matrix has been a key partner of The Lutheran Home Association (TLHA) since 2008.The Matrix Team considers the needs of our residents and our organization every step of the way. They have played major roles in planning, deployment and management of our voice and data networks. Recently we worked with Matrix to convert all of our sites to Hosted Voice. Matrix was also instrumental in helping us recover quickly when our data center was struck by lightning. The whole team has been great to work with and we look forward to working with them in the future.”