Important Emergency Information Regarding IP Telephones and Softphones
With the rush to get employees working from home, it’s important to ensure emergency services arrive at the correct location if 911 is dialed. Using a corporate softphone or IP telephone may cause emergency services to track your location incorrectly. It’s best if you or your employees use a cellphone or home phone to call emergency services. If it is not possible for a home phone or personal cell phone to be used to contact emergency services you will need to update your corporate softphone or IP telephone settings to reflect correct location information.
If you’d like to verify what call back number and address will be given to emergency services, dial 933 from your phone and you will hear the telephone number and address being sent from the phone. We’re here to assist you in updating this where necessary. When employees move back to the office, this information will need to be updated again.
Contact us at if you need help or have any questions regarding this email.
ContactUs@Matrix-NDI.com | 763.475.5500
As we navigate safe ways to reopen offices, retail stores, schools and other types of businesses during COVID-19 we are discovering new technologies.
COVID-19 has changed the way we function in the business world. Many of our customers have had to find ways to enable their workforce to work from...
Choosing a DDoS Mitigation provider can be challenging, but here we outline some of the most important questions you should ask before making a...