NATIONWIDE MANAGED IT SERVICES

Managed IT
Services

Your business cannot live without sound technology and your business network functioning at all times. Application delays frustrate your employees. Worse, your employees may struggle to do their jobs because of these delays.

With Managed IT Services, Matrix-NDI will optimize and maintain your network and bandwidth. This ensures the most efficient and effective use of your resources. Plus, your employees will love it! As an IT provider based out of Minneapolis, our team can be on-site to solve immediate issues, while also offering unlimited remote support. With our help, you can focus on your business while we focus on your IT.

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IT SUPPORT & MONITORING

REMOTE IT MONITORING

  • PacketTrap – ping up/down status, bandwidth, CPU and memory reports, high utilization threshold alerting, remote device access, etc.  Customer has access to all monitoring and reporting tools and can customize the interface to display specific information.

Hardware Sparing – Replacement

  • Leverages limited lifetime manufacturer warranty.

  • Returns customer to operational state after a device failure. When possible, we will use a replacement unit from our spare device pool, replace and reconfigure the unit to get the customer back up and working.

  • Matrix-NDI technicians will provide support on affected device under coverage, mitigate the hardware failure, open a support case with manufacturer, create the RMA and coordinate the shipping, reconfiguration of the device, and installation of the new unit at the customer site according to their approved maintenance window.

  • We take responsibility to package and ship the failed unit back to the manufacturer.

Remote subject matter expert

  • We will assist with customer questions in regards to network outage, slowness, basic configuration questions (20 min. or less), basic Tier 1 support for the customer on devices under coverage.

Configuration changes, adds, moves, upgrades, etc.

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IT SUPPORT & MONITORING

Network Operations Center (NOC)

Matrix-NDI's National Operations Center, or NOC, is located in Plymouth, Minnesota. We will work with you maintain your project.

The NOC supports daily service requests such as:

  • Consolidate Your Vendors. Instead of juggling vendors, enjoy one number for all of your service needs.

  • All Replacement Parts and Labor Included. Matrix-NDI provides all replacement materials and labor during coverage hours.

  • 24-7 Support Protection. Our staff is accessible to resolve your problems.

  • Preventative Maintenance. Worry about running your business. Meanwhile, let Matrix-NDI worry about your IT Infrastructure.

  • Remote MAC Included at No Charge. Ease your on-boarding struggles. When you’re ready, we’ll help you get set up.

  • Ongoing Discounts as you Grow. We offer per-hour discounts for all work on Matrix-NDI labor. We reward your loyalty!

  • Moves, Adds and Changes (MACS) services

  • Emergency Response to critical and time-sensitive requests

  • Monitoring and management
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